Privacy policy
What we collect: account email, name and date of birth when you create an account; listing information and images when you sell; and order, chosen payment method and status when you buy. We do not collect card numbers, bank account details, PINs or CVVs.
Why: to create accounts, verify age eligibility, publish listings, process marketplace orders, send seller notifications and respond to support requests. We do not sell personal information or use it for advertising.
Storage and sharing: marketplace data is stored in the managed application database. Order information is shared with the people or providers needed to fulfil the transaction. The production operator must publish a retention schedule and deletion process before launch. Requests to access, correct or delete information should be sent to the published support contact.
Operator details required before launch: legal entity name, registration number, registered address, privacy contact, retention schedule and any processors or providers.
Refunds & returns
For a marketplace order, the seller is responsible for matching the listing description, images, condition, price, delivery terms and any stated warranty. If an item is materially different from the listing, defective, or delivered late, contact support promptly with the order reference and evidence.
Do not promise a blanket return period until the operator and sellers have defined the process required for each product category and applicable Nepal law. Perishable, hygiene-sensitive, customised and final-sale items may need different rules, which must be disclosed before purchase.
Refund timing, delivery fees, return shipping, inspection steps and the responsible party must be shown at checkout before the live service launches.
Terms & conditions
NayaBazar is a marketplace intermediary prototype. Sellers are responsible for truthful listings, lawful products, image rights, fulfilment and communications. Buyers are responsible for reviewing listing details and choosing a payment or delivery method.
Prohibited content includes stolen goods, counterfeit goods, unlawful services, unsafe products, discriminatory content, personal financial data and images or text used without permission. NayaBazar may remove listings that violate the rules, subject to the final operator process.
Seller agreements, commission terms, order formation, cancellations, dispute handling, liability limits, governing law and grievance escalation must be finalised by the operator before production launch.
Cookies & tracking
This prototype does not load analytics, advertising pixels, social widgets, iframes or external tracking scripts. It uses browser local storage for functional preferences such as the shopping bag, saved items, account demo state and the cookie notice.
No optional tracking cookies are enabled. If analytics, advertising, chat, payment widgets or other third-party tools are added later, update this notice, document their providers and purposes, and obtain any consent required before non-essential tracking starts.
Support & grievances
Customers should keep their order reference, listing URL, seller name and evidence when contacting support. The production site must publish a working support email, grievance contact and response process here before accepting orders.
Business details not yet supplied: NayaBazar's legal operator, registration details, address, support email and grievance contact cannot be invented by the application.
Images & copyright
Sellers must upload only photographs, logos and text they created or are licensed to use. A rights complaint should include the affected listing URL, the rights-holder's contact details and a statement of the claimed right. The operator should publish a notice-and-action process before launch.